Careers at GigaCloud

Bi-Lingual Mandarin Customer Operation Manager (Ecommerce)

Job Description:

Publicly listed and traded on NASDAQ under the ticker GCT; GigaCloud Technology Inc. offers a meticulously developed, technology-driven business-to-business platform coupled with a complete storage and fulfillment solution that serves large parcel retailers and ecommerce players around the world. The headquarter located in the City of Industry. We specialized in large item cloud fulfillment and drop shipping. We are growing our sales department and are looking for professional B2B sales associate to our fast growing team immediately.

Job Tasks:

  • Customer Management of all House Accounts
  • B2B Platform Sales
  • Introductory & follow up calls to new customers
  • Provide B2B platform training to new customers
  • Prospect new customers
  • Serve as a liaison and primary point of contact between customers and operation team
  • Introduce new products from our B2B platform to customers

Preferred Experience:

  • Relevant B2B e-commerce experience
  • Experience in customer service, cold calling and sales
  • Experience with Amazon, eBay, Walmart, Wayfair and similar marketplaces
  • Experience in Furniture industry

Preferred Skills:

  • Customer Service and problem-solving skills
  • Sales tactics and negotiations
  • Self-starter with excellent verbal, written and analytical skills
  • Ability to work independently with minimal supervision
  • Proficient with MS Excel and Word
  • Bi-Lingual Mandarin Chinese is a must

Job Type:

  • Full-time

Compensation and Benefits:

  • Base salary + a very generous commission
  • Health insurance (including vision, dental, medical, life insurance, and long-term disability)

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