IT Network Engineer
Careers at GigaCloud
About the job
Reporting to the IT Manager, the IT Network Engineer is responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity to warehouse equipment issues. Under limited supervision, designs, develops, troubleshoots and debugs moderately complex system. Collaborates internally and externally in brainstorming, designing, developing, and implementing new solutions as well as suggesting tools, technologies, and best practices to lead continuous improvements on existing systems and networks. Overtime may be required, including weekends.
Job Expectations
- Collaborate across cross-functional departments (e.g., Warehouse, Application Engineering, and business teams) to solve high impact incidents with a sense of urgency by providing quality and accurate information.
- Build relationships with Warehouse Operations team by spending time on warehouse floor to learn their workflows to effectively assist with technical issues when they arise.
- Prioritize tickets on IT Helpdesk CRM (Fresh Service) to ensure local and remote users receive updates and resolutions in a timely manner.
- Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.